You know when everyone is needing electronics because they have to work or get their education online. Because of the cutting of labor during a time when you should be allowing your business to naturally grow. Because of the DEDICATED FOREIGN CHAT via the phone or chat. Total Tech failed because of the extended time frame of installs (because of the lack of labor to cover the uptick in installs which means more customers continuing to shop at Best Buy and grow the company). Leaders who should be stepping down aren’t and everyone is paying for it. Have you heard how negatively people speak of Best Buy nowadays? They are done. Many things killed Total Tech and maybe the company in general. Give it a generation and Best Buy would have been the ONLY PLACE to purchase electronics. Tie in the expert advice you get in store or from a dedicated chat team that is IN THE COUNTRY YOU’RE CALLING FROM. Best Buy would be taking the market share from ANY OTHER BUSINESS who offers the same products. A simple printer set up when you need a printer or maybe that major appliance. Think of how it would have been if the installs weren’t 30-60 days out at most times of the year. I think that those in charge didn’t want to accept responsibility for their terrible direction and step down so those who can lead the company into the future can have a chance.
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